Terms & Conditions

Clear, fair policies ensuring a safe and positive experience for our entire wellness community at Lotus Hearth Wellness.

General Terms and Conditions

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Ensuring transparency and mutual respect in our wellness journey.

Our comprehensive terms and conditions protect all community members while maintaining transparency in our policies for classes, retreats, memberships, and wellness services. We believe that clear guidelines foster a harmonious and trustworthy environment for everyone.

These terms and conditions govern your use of all services, facilities, and programs offered by Lotus Hearth Wellness, including but not limited to yoga classes (Hatha, Vinyasa, Restorative, specialty classes), meditation workshops, sound bath sessions, wellness retreats, corporate wellness programs, one-on-one mindfulness coaching, and teacher training programs. By participating, you agree to comply with and be bound by these provisions.
As a valued member of the Lotus Hearth Wellness community, you are responsible for ensuring your personal health and physical condition are suitable for the activities you undertake. We expect all participants to engage respectfully with instructors, staff, and fellow members, fostering an inclusive and supportive atmosphere. Please arrive on time for classes and workshops and maintain cleanliness within the studio.
Lotus Hearth Wellness is committed to providing a safe, clean, and welcoming environment. We reserve the right to refuse service or membership to any individual whose conduct is disruptive or violates our community guidelines. We are responsible for maintaining qualified instructors and appropriate facilities for the services offered, ensuring a high standard of wellness provision.
Lotus Hearth Wellness reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website with reasonable advance notice. Your continued use of our services after such modifications constitutes your acceptance of the new terms. These terms are governed by the laws of the Province of Ontario, Canada, and any disputes shall be resolved in the courts of Toronto, Ontario.

Class Participation and Safety Policies

Your safety and well-being are paramount. These policies outline expectations for a harmonious and secure environment during all classes.

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A mindful approach to movement in a safe space.

Health and Safety Commitments

  • Consult with a medical professional regarding any health concerns before beginning new physical activities.
  • Inform your instructor of any injuries, conditions, or pregnancies prior to class.
  • All participants assume the risks associated with physical activity. Lotus Hearth Wellness and its instructors are not liable for injuries sustained during participation.
  • For accessible or trauma-informed classes, please communicate specific needs in advance for optimal support.

Studio Etiquette and Respectful Participation

  • Arrive 5-10 minutes before class to settle in quietly. Latecomers may not be admitted once class has begun to avoid disruption.
  • Silence mobile phones and refrain from using them inside the practice studio.
  • Return all studio equipment neatly after use.
  • Maintain a mindful and respectful dialogue with all members and staff. Disruptive behavior will not be tolerated.
  • Personal belongings should be stored in designated areas only. Lotus Hearth Wellness is not responsible for lost or stolen items.

Booking, Cancellation, and Refund Terms

Understanding our booking and cancellation policies ensures fairness and efficiency for all our community members.

Service Type Booking Requirement Cancellation Window Refund/Credit Policy No-Show Policy
Drop-in Classes Online via Mindbody or in-person up to 10 min prior. Minimum 4 hours prior to class start for credit. Class credit only; no refunds. Credit expires after 30 days. Full class forfeiture; no credit or refund.
Workshops/Special Events Online registration with full payment required. Minimum 48 hours prior to event start for partial credit. 50% credit if cancelled within window; no refunds. Full forfeiture; no credit or refund.
Private Coaching Direct booking with coach, full payment required at time of booking. Minimum 24 hours prior to session start. Full credit for rescheduling; no refunds. Full session forfeiture; no credit or refund.
Note: Package expiration dates are firm. Extensions may be considered only for documented medical reasons with appropriate notice. Please contact [email protected] for such inquiries.

Membership and Package Terms

Explore the benefits and terms associated with our flexible membership options and class packages designed for your wellness journey.

Unlimited Monthly Membership

Enjoy unlimited access to all regular group yoga and meditation classes. Auto-renews monthly on the purchase date. Requires a 30-day written notice for cancellation.

  • Minimum 3-month commitment for initial sign-up.
  • Access to member-exclusive content and early workshop registration.
  • One membership freeze per year, up to 30 days, with 7 days prior notice.

Class Packages (5-pack, 10-pack, 20-pack)

Purchase a set number of class credits. Ideal for those with varying schedules. Package credits are non-transferable and non-refundable.

  • 5-pack: Valid for 2 months from purchase.
  • 10-pack: Valid for 4 months from purchase.
  • 20-pack: Valid for 6 months from purchase.
  • No extensions for standard packages.

Annual Unlimited Membership

Pre-pay for a full year of unlimited classes, offering the best value. Non-refundable and non-transferable.

  • Significant savings compared to monthly option.
  • Includes complimentary access to two select workshops annually.
  • Freeze option for up to 60 days once per year with 14 days prior notice.

For details on upgrading or downgrading your membership, please visit our front desk or contact us at [email protected].

Retreat and Workshop Specific Terms

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Ensuring a smooth and enriching retreat or workshop experience.

Our unique retreats and workshops have specific terms to ensure a beneficial and well-managed experience for all participants.

Retreat Registration and Payment

A non-refundable deposit (amount specified per retreat) is required at the time of booking to secure your spot. Full payment is typically due 60 days prior to the retreat start date. Specific payment schedules will be outlined for each retreat.

Retreat Cancellation Policy

  • 90+ Days Prior: Full refund minus non-refundable deposit.
  • 60-89 Days Prior: 50% refund minus non-refundable deposit.
  • Less than 60 Days: No refunds. We highly recommend purchasing travel insurance to protect your investment.

Workshop Registration and Cancellation

Full payment is required at the time of registration. Cancellations made more than 48 hours prior to the workshop start will receive studio credit. No credits or refunds for cancellations within 48 hours or for no-shows.

Travel, Accommodation, and Force Majeure (Retreats)

Participants are responsible for their own travel arrangements to and from the retreat location unless otherwise specified. Accommodation details for retreats will be clearly communicated. Lotus Hearth Wellness is not responsible for unforeseen circumstances (e.g., weather, natural disasters, global emergencies) that may affect travel or the retreat. In such rare events, we will work to reschedule or offer credit where possible, but refunds are not guaranteed.

Workshop Materials and Intellectual Property

Any materials provided during workshops, including handouts, sequences, or specific meditations, are for personal use only and are the intellectual property of Lotus Hearth Wellness or its instructors. Reproduction or distribution without explicit permission is prohibited.

Privacy and Data Protection

Your privacy is important to us. Learn how Lotus Hearth Wellness collects, uses, and protects your personal and health information.

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Protecting your information with the utmost care.

Collection and Use of Personal Information

We collect personal information (e.g., name, contact details, emergency contacts) primarily for booking services, managing memberships, and ensuring your safety during classes. Health information shared (e.g., injuries, medical conditions) is used solely to tailor our services to your needs and ensure appropriate modifications by instructors.

Data Security and Confidentiality

Lotus Hearth Wellness employs industry-standard security measures to protect your data. All health information is treated with the strictest confidentiality and is accessible only to relevant instructors and management on a need-to-know basis. We do not sell or rent your personal information to third parties.

Communication Preferences and Data Rights

You can manage your communication preferences (e.g., newsletters, promotions) via your account settings or by contacting us directly. You have the right to request access to, correction of, or deletion of your personal data held by Lotus Hearth Wellness, subject to legal and operational requirements.

Third-Party Services and Data Retention

We use third-party software (e.g., Mindbody for booking) which may have their own privacy policies. We encourage you to review them. Your data is retained as long as necessary to provide services, comply with legal obligations, or for legitimate business purposes. For more details, please refer to our dedicated Privacy Policy.

Questions About Our Terms?

We are here to help. If you have any questions regarding our terms and conditions, please do not hesitate to reach out.

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